Latest Call & Contact Center Software News

AI & Automation in CX

Burger King Uses AI to Score “Friendliness” at the Drive-Thru

AI & Automation in CX

Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai

Contact Center & Omnichannel​

Stop Wasting AI Investments: Modernize Your Coaching Strategy

Service Management & Connectivity

Secure Payments, Seamless Journeys for Travel and Hospitality Contact Centers

AI & Automation in CX

ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents

AI & Automation in CX

Tool Sprawl Is Killing Your AI Strategy – Here’s the Fix

AI & Automation in CX

Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise

AI & Automation in CX

The Digital-First Myth: Why Your Customers Still Want to Talk

AI & Automation in CX

8×8 Brings Real-Time AI Guidance Directly into the Agent Workspace

AI & Automation in CX

AI Delivers 39% Faster Resolutions – But Is Speed the Right Measure of CX Success?

AI & Automation in CX

Why Enterprise AI Platform Hopping Is Killing Your ROI

Contact Center & Omnichannel​

Contact Center Platform Reviews: CCaaS and AI Maturity Assessed for Real Buyers

Contact Center & Omnichannel​

AI Hype Is Over – Now Contact Centers Need Results

AI & Automation in CX

Genesys Launches Agentic Virtual Agent For Self-Service Conversations and Resolutions

Contact Center & Omnichannel​

Cisco Bets On ServiceNow: Webex Contact Center Lands A Native Integration

AI & Automation in CX

Why Kore.ai Thinks AI ROI Finally Has A Clear Path