Latest CCaaS News

Contact Center & Omnichannel​

NICE Secures Multiple $10MN+ CCaaS Megadeals

Contact Center & Omnichannel​

Five9 Launches Its First ChatGPT-Powered Contact Center Offerings

Contact Center & Omnichannel​

Avaya: Down, But Not Out

Contact Center & Omnichannel​

The Latest on Twilio’s Second Round of Layoffs

Event News

CX Awards 2023 Winners 🏆

CRM & Customer Data Management

Are You Ready to Integrate Salesforce with a CCaaS Platform? 

Contact Center & Omnichannel​

The AWS-RingCentral Partnership Is a Big Win for Amazon Connect

Contact Center & Omnichannel​

The Webex Contact Center Is Now Available to Microsoft Teams Users

Customer Analytics & Intelligence

CX Travel Case Study: Content Guru and the Rail Delivery Group  

Contact Center & Omnichannel​

Zoom to Lay Off 15 Percent of Staff, Amidst Enterprise Growth

Contact Center & Omnichannel​

Microsoft Teases New Capabilities for Its Dynamics CCaaS Platform

Event News

The CX Awards 2023: Shortlist of Finalists Revealed

Contact Center & Omnichannel​

8×8 Rues Lost Opportunities to Drive CCaaS Growth With Its UC Base

Contact Center & Omnichannel​

Why Have AWS and Genesys Teamed Up on CCaaS?

Contact Center & Omnichannel​

What Happened to the Microsoft Digital Contact Center Platform?

Contact Center & Omnichannel​

Get Started with Video Customer Service