Latest CCaaS News

Contact Center & Omnichannel​

The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk

CX TV

The Power of Partnership in Elevating CX

Contact Center & Omnichannel​

Talkdesk Introduces an Offering That Embeds CCaaS Tools Into CRM Platforms

CRM & Customer Data Management

Microsoft & SAP Make Copilot & Joule Co-Operative

Contact Center & Omnichannel​

How to Measure the Impact of Your Contact Center AI Investments

Contact Center & Omnichannel​

AWS Enables Proactive and Personalized Campaigns Through Amazon Connect

Contact Center & Omnichannel​

Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’

Contact Center & Omnichannel​

The New Cisco Webex Enjoys a “Solid Growth” Quarter: Is Its Strategy Pivot Paying Off?

Contact Center & Omnichannel​

NICE Has Displaced 45+ Competitive CCaaS Deployments for “Leading Brands” This Year

Contact Center & Omnichannel​

The Latest BIG News from Five9, Dialpad, Salesforce, & Zendesk

Contact Center & Omnichannel​

Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market

Contact Center & Omnichannel​

Predictive Metrics Will Help Shape the Future Contact Center. Here’s How.

Contact Center & Omnichannel​

Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents

CX TV

Exploring the Next Big Trends in CX

Contact Center & Omnichannel​

Dialpad Revamps & Relaunches Its Contact Center Platform

Contact Center & Omnichannel​

Uncorking the Secrets Behind Jackson Family Wine’s Digital CX Transformation