Latest CCaaS News

Contact Center & Omnichannel​

What Should Buyers Look for in the New CCaaS Market?

Contact Center & Omnichannel​

UJET’s New Co-CEO Shares Its CCaaS Vision, Differentiators, & Roadmap

Contact Center & Omnichannel​

RingCentral Migrates its Agents Away from NICE-Powered Platform

Contact Center & Omnichannel​

Five9 to Launch ‘New Paradigm’ AI Agents Next Week

Contact Center & Omnichannel​

The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify

Contact Center & Omnichannel​

“The Cuts Are Deep”: Avaya Kickstarts a Second Round of Layoffs

CX TV

Probing the Gartner Magic Quadrant for CCaaS 2024

CRM & Customer Data Management

HubSpot’s Pricing Gamble Pays Off. Should Others Follow?

Contact Center & Omnichannel​

Five9 & Pindrop Announce an “Industry-First” Native Integration

Contact Center & Omnichannel​

Afiniti Files for Bankruptcy, A Warning to the AI CX Industry

Contact Center & Omnichannel​

Sprinklr Appoints Rory Read as CEO, Scraps Its Co-CEO Strategy

Contact Center & Omnichannel​

8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems

Contact Center & Omnichannel​

Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP

Contact Center & Omnichannel​

5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)

CRM & Customer Data Management

Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions