Latest CCaaS News

Contact Center & Omnichannel​

Microsoft Teams Introduces a Live Chat Widget for Customer Service

Contact Center & Omnichannel​

What Does a Hyper-Personalized Contact Center Experience Look Like?

Contact Center & Omnichannel​

Raw and Unfiltered: 8 Reddit Communities Where CX Professionals Keep It Real in 2025

CRM & Customer Data Management

Marc Benioff on “Dumpster Fire” Layoffs & How Salesforce Bounced Back

Contact Center & Omnichannel​

Microsoft’s Big Contact Center Push? 2025 Seems Set to Be the Year

Contact Center & Omnichannel​

Which Are the Leading “Intelligent Contact Center” Providers? Aragon Research Gives Its Take

Contact Center & Omnichannel​

Barak Eilam Officially Steps Down as NICE CEO, Scott Russell Takes Over

Contact Center & Omnichannel​

10 CCaaS Providers to Watch Out for in 2025

Contact Center & Omnichannel​

5 Funny Contact Center Stories We Found on Reddit

CRM & Customer Data Management

15 Customer Experience Technology Predictions for 2025

Contact Center & Omnichannel​

AWS Demonstrates How to “Easily” Create Customer Self-Service Journeys

Contact Center & Omnichannel​

Introducing Contact Center Talk with Justin Robbins

Contact Center & Omnichannel​

Redefining Customer Experience in a Digital Age

CRM & Customer Data Management

ServiceNow Is Co-Innovating With CCaaS Leaders: Why?

Contact Center & Omnichannel​

Big CX News from Salesforce, Twilio, Microsoft, & HubSpot

Contact Center & Omnichannel​

Enghouse Acquires Aculab, Boosts Its CPaaS Capabilities