Latest CCaaS News

Customer Analytics & Intelligence

What Comes After NPS Surveys?

Contact Center & Omnichannel​

AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition

CX TV

Friend or Foe? AI & the Contact Center Agent

Contact Center & Omnichannel​

How Proactive Engagement Can Lead to Contactless Resolution

Contact Center & Omnichannel​

“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia

Contact Center & Omnichannel​

Sinister or Revolutionary? A Japanese Supermarket Chain Is Using AI to Monitor Staff Smiles

Contact Center & Omnichannel​

Five9 Onboards Einstein AI, Achieves Landmark Salesforce Partner Status

Contact Center & Omnichannel​

Windows BSOD Issue Knocks Out Call Centers Worldwide

Workforce Engagement Management

In-Depth Guide to the Knowledge of Privacy Laws When Navigating CX

Workforce Engagement Management

Tech Savviness Tips to Enhance Customer Satisfaction in the Digital Age

Contact Center & Omnichannel​

The Ability to Maintain Composure: Mastering the Art of Consistent CX

Contact Center & Omnichannel​

Big CX News from Google, HubSpot, Salesforce, & Kore.ai

Contact Center & Omnichannel​

Incoming Avaya CEO on Its Vision, “Secret Sauce”, & Microsoft’s CCaaS Entrance

Contact Center & Omnichannel​

RingCentral & Vodafone Combine to Launch Extended Business CCaaS Offering

Contact Center & Omnichannel​

Contact Center: What is an AI-Powered Bot?

CRM & Customer Data Management

Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”