Latest CCaaS News

Contact Center & Omnichannel​

The Healthcare Contact Center: Efficiency Hacks, Best Practices, & an eBook

Contact Center & Omnichannel​

Landis Microsoft Teams Contact Center Review

Contact Center & Omnichannel​

Twilio Announces a Mobile App for CCaaS, “Personalized IVR”, & More

Contact Center & Omnichannel​

Are Voice Notes the Latest Weapon in the Deepfake Arsenal?

Contact Center & Omnichannel​

End-to-End Customer Journeys: Better Conversations, Improved Brand Value

Contact Center & Omnichannel​

Samsung Taps AWS for CCaaS, Cites Pricing Clarity as a Core Contract Winner

Contact Center & Omnichannel​

Microsoft Releases Its New CCaaS Platform, Aims to Connect the CX Ecosystem

CX TV

Cognigy Shares Plans for AI Workforce of the Future Post Funding Round

Contact Center & Omnichannel​

Even Customer Support Needs Customer Support

Event News

CX All-Stars: Leaders Reveal Their Biggest Business Mistakes

CX TV

Customer Experience Design: Removing Friction from Customer Journeys – #CXTrends24

CX TV

MaxContact Builds “Useful AI” for Contact Centers (Big CX Update 2024)

CX TV

Proactive & Predictive Customer Support: How Lenovo Achieved It (CX Trends)

CX TV

The AudioCodes Voca Conversational Interaction Center Goes Omnichannel (Big CX Update 2024)

CX TV

UJET Helps Companies Reimagine Their Use of AI in Customer Experience (Big CX Update 2024)

CX TV

Omnichannel: Could GenAI Offer the Silver Bullet? (CX Trends)