Latest CCaaS News

Customer Engagement Platforms

Politeness Pays Off: Boosting Customer Experience with Courtesy

Contact Center & Omnichannel​

The Modern Contact Center Stack: What Does It Look Like?

Contact Center & Omnichannel​

Faster, Smarter, Better: 8 Contact Center Efficiency Boosters

Workforce Engagement Management

Calabrio Confirms CEO Exit, Releases New QA Tools

Customer Analytics & Intelligence

SMS Vulnerabilities: Weaknesses That Consumers & Enterprises Must Be Aware Of

Contact Center & Omnichannel​

Omnichannel Contact Center: The Hot Trends of 2024

CRM & Customer Data Management

Salesforce Backs Out of Informatica Deal, Reports

Contact Center & Omnichannel​

Mastery in Motion: Defining Process Knowledge with Examples and Best Practices

Customer Engagement Platforms

How to Handle Difficult Customers? 10 Strategies for Navigating the Storm

CX Trends

Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years

CRM & Customer Data Management

Big CX News From Salesforce, Microsoft, Zendesk, & Vonage

Customer Analytics & Intelligence

The Conversational AI Blueprint: A Cautious Approach to Contact Center Bots

Contact Center & Omnichannel​

Vonage Reveals Revenue Decline, Cuts Back On Its Global Operations

CRM & Customer Data Management

Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”

CRM & Customer Data Management

Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements

Contact Center & Omnichannel​

Eir Blasted as a “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws