Latest CCaaS News

Customer Analytics & Intelligence

8 Conversational Analytics Use Cases You Didn’t Know Were Possible

Contact Center & Omnichannel​

Achieving Next Gen CX With Customer Interactions Suite From Tata Communications

Contact Center & Omnichannel​

Unlocking Customer Potential: Customer Lifetime Value Definition, Formula, and Best Practices

Customer Engagement Platforms

Sunshine Service: Embracing Positivity in Customer Interactions

Contact Center & Omnichannel​

Genesys vs. Amazon Connect vs. MaxContact: Which CCaaS Option Is Best for You?

Contact Center & Omnichannel​

3 Modern Contact Center QA Challenges (and How to Overcome Them With AI)

Customer Engagement Platforms

Politeness Pays Off: Boosting Customer Experience with Courtesy

Contact Center & Omnichannel​

The Modern Contact Center Stack: What Does It Look Like?

Contact Center & Omnichannel​

Faster, Smarter, Better: 8 Contact Center Efficiency Boosters

Workforce Engagement Management

Calabrio Confirms CEO Exit, Releases New QA Tools

Customer Analytics & Intelligence

SMS Vulnerabilities: Weaknesses That Consumers & Enterprises Must Be Aware Of

Contact Center & Omnichannel​

Omnichannel Contact Center: The Hot Trends of 2024

CRM & Customer Data Management

Salesforce Backs Out of Informatica Deal, Reports

Contact Center & Omnichannel​

Mastery in Motion: Defining Process Knowledge with Examples and Best Practices

Customer Engagement Platforms

How to Handle Difficult Customers? 10 Strategies for Navigating the Storm

CX Trends

Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years