Latest CCaaS News

Contact Center & Omnichannel​

Enterprise Connect 2026: Why CX Leaders Are Being Forced to Grow Up About AI

Contact Center & Omnichannel​

From CRM Brain to CX Engine: Salesforce’s Bold Agentforce Contact Center Bet

AI & Automation in CX

Zoom Pushes Into the “Resolution Economy” with Major ZoomCX Overhaul

Contact Center & Omnichannel​

On-Prem vs Cloud Debate Returns as Avaya CEO Criticizes Cloud-First Strategy

AI & Automation in CX

Tech Mahindra And NVIDIA Kill The Support Ticket With Zero-Touch CX At MWC 2026

AI & Automation in CX

Big CX News from Verint, Salesforce, Santander & Mastercard

AI & Automation in CX

AWS is Aiming to Fix Healthcare’s Worst Contact Center Problem

Contact Center & Omnichannel​

Oracle’s TikTok Outages Expose the Hidden Risk in Your CX Platform

Contact Center & Omnichannel​

What Verint’s Mass Layoffs Mean for Your CX Tech Stack

Contact Center & Omnichannel​

Capita and Snowflake Target Real-Time CX Intelligence for Contact Centers

AI & Automation in CX

Huawei’s New AICC Voice Agents Target The Metric That Matters: Resolution

AI & Automation in CX

Burger King Uses AI to Score “Friendliness” at the Drive-Thru

Contact Center & Omnichannel​

Forget Weekly Meetings: Zoom’s AI Revenue Engine Roars in CX

AI & Automation in CX

Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai

AI & Automation in CX

ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents

AI & Automation in CX

Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise