Latest Cloud Contact Center News

Contact Center & Omnichannel​

Oracle’s TikTok Outages Expose the Hidden Risk in Your CX Platform

AI & Automation in CX

Burger King Uses AI to Score “Friendliness” at the Drive-Thru

AI & Automation in CX

Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai

AI & Automation in CX

Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise

AI & Automation in CX

8×8 Brings Real-Time AI Guidance Directly into the Agent Workspace

Contact Center & Omnichannel​

Genesys vs NICE vs Five9: Which CCaaS Platform Is Right for Enterprise Cloud and AI Strategy?

Contact Center & Omnichannel​

How AI Contact Centers Work: CCaaS, Automation, and Human Oversight

Contact Center & Omnichannel​

Contact Center Trends for 2026: CCaaS, AI, and the Shift From Legacy to Cloud

Contact Center & Omnichannel​

Cisco Bets On ServiceNow: Webex Contact Center Lands A Native Integration

AI & Automation in CX

OpenAI Frontier Promises AI Coworkers. Can Your Enterprise Deliver?

AI & Automation in CX

Amazon’s AgentCore Moment: Letting Contact Center AI Finally Go Off Script

AI & Automation in CX

Inside 8×8’s Q3: Usage-Based CX Revenue Starts To Carry The Load

Contact Center & Omnichannel​

NiCE Declares War on Deepfake Fraud with Expanded Pindrop Partnership

AI & Automation in CX

AI’s Broken Promise: Customer Service Automation Costs Set to Soar

AI & Automation in CX

Modernising the Contact Center for Always On CX: What KPMG’s Global Leaders Are Getting Right

AI & Automation in CX

What Amazon’s Leaked Layoff Email Reveals About CX Priorities