Latest Cloud Contact Center News

Contact Center & Omnichannel​

The Most Valuable AI in the Contact Center Is a Copilot, Not a Replacement

Contact Center & Omnichannel​

Why Omni-Data Is More Than Just the Next Contact Center Buzzword

CRM & Customer Data Management

Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service

CRM & Customer Data Management

The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral

Contact Center & Omnichannel​

Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown

CRM & Customer Data Management

ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation

Workforce Engagement Management

RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform

Contact Center & Omnichannel​

Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)

Customer Analytics & Intelligence

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2025: The Rundown

Contact Center & Omnichannel​

Gartner Drops the Term “CXaaS” After Industry Pushback

Contact Center & Omnichannel​

Big CX News from Cisco, Microsoft, Salesforce, & Verint

CX TV

NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments

Contact Center & Omnichannel​

Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far

Contact Center & Omnichannel​

Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond

CRM & Customer Data Management

The Latest BIG News from Salesforce, OpenAI, NICE, & Five9

Contact Center & Omnichannel​

NICE Outlines Its Vision to Be a “System of Interaction”, Challenges New CCaaS-CRM Integrations