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Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Contact Centre
Vonage Reveals Revenue Decline, Cuts Back On Its Global Operations
Zoom and Avaya Have Teamed Up, and There Are Big Benefits for Both
A New U.S. Bill Aims to Increase Interoperability Between Communications Platforms
AWS Lays Off Hundreds of Staff in Bid to “Streamline” the Company
How To Be Global, but Think Local With Your Telephony Deployment
Cisco Releases a New CCaaS Package, Claims Contact Center Momentum
8×8 Releases Engage to Support Customer-Facing Employees
Fortune 1000 Companies Choose RingCentral for CCaaS
Cisco Cuts 4,000+ Jobs Amid Revenue Slump
Twilio, Vonage, GoTo… The Great CX CEO Exodus of 2024 Has Begun
Contact Center System Integrations: Opportunities, Best Practices, and Service Provider Options
Avaya Experience Platform Review: Flexible, Scalable CX
Webex Battles to Get the Enterprise CCaaS Attention It Deserves
Vonage CEO to Step Down on Thursday, Longstanding Ericsson Exec to Steady the Ship
Why ‘Survey Speak’ Fails in the Age of Customer Data