Latest Customer Engagement Platform News

Contact Center & Omnichannel​

Why You Should Consider Taking WhatsApp Calls in Your Contact Centre

Contact Center & Omnichannel​

UJET Hailed in Five G2 Recognition Lists

Contact Center & Omnichannel​

Mitto Increases Brand Accessibility with Google Business Messages

Contact Center & Omnichannel​

8×8 Launches Teams Cloud Solution

Contact Center & Omnichannel​

Big CX News You May Have Missed

Contact Center & Omnichannel​

Confirmit and FocusVision Announce New Appointments

Contact Center & Omnichannel​

EliteCRM to be Acquired by Cloopen 

Contact Center & Omnichannel​

ServiceNow Introduces Now Platform Revamp  

Contact Center & Omnichannel​

LivePerson launches AI Annotator 

Contact Center & Omnichannel​

NICE and the Four Key Pillars in Delivering Quality CX  

Contact Center & Omnichannel​

Confirmit and FocusVision Complete Merger

Contact Center & Omnichannel​

8×8 Customer Engagement Software Review

Contact Center & Omnichannel​

How Call Tracking Drives Revenue and Boosts CX

Contact Center & Omnichannel​

Big CX News You May Have Missed

Contact Center & Omnichannel​

Introducing Women in CX

Contact Center & Omnichannel​

Strategies for Banks to Improve Digital CX