Latest Customer Journey Analytics Software News

Customer Analytics & Intelligence

The Agentic CX Trust Gap Is Getting Risky

Customer Engagement & Journey Orchestration

Customer Engagement Weekly Roundup: Sprinklr Chases the Action Layer as AI Agents Demand Better Context

AI & Automation in CX

Big CX News from Salesforce, Stripe, OpenAI & Anthropic

Customer Engagement & Journey Orchestration

When Customer Service Doesn’t Go Swimmingly: Amazon’s Drone Delivery Blunder

AI & Automation in CX

Salesforce Expands Headless 360 to Enable Agentic CX

Customer Engagement & Journey Orchestration

What Anthropic’s Decart Deal Could Mean for Retail

Customer Analytics & Intelligence

Your Customer Journey Analytics Are Broken – And Buying More AI Won’t Fix It

Customer Analytics & Intelligence

The Inaugural Gartner Magic Quadrant for Customer Service Knowledge Management Systems 2026: The Rundown

Contact Center & Omnichannel​

Avaya Names New CEO – Can He Keep Up with Agentic AI?

AI & Automation in CX

Why the 2026 Conversational AI Gartner Magic Quadrant Doesn’t Add Up

AI & Automation in CX

Yelp Host Aims to Solve the Restaurant Industry’s Missed-Call Problem

Customer Engagement & Journey Orchestration

Ericsson Appoints New Vonage CEO to Accelerate Its Turnaround

AI & Automation in CX

Alphabet Bets on Gemini as AI Agents Resolve 75% of Google Ads Support Queries

Customer Engagement & Journey Orchestration

IBM Says AI Agents Need Real-Time Data to Deliver Value

Customer Analytics & Intelligence

Stop Asking for Feedback: How Context-Aware Listening Replaces the Survey Link

Customer Analytics & Intelligence

Why “How Was Your Flight?” Now Defines Airline Loyalty