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AI & Automation in CX
Future of CX: Part 7 – 6:15 PM — The Customer We Chose to Lose
Customer Engagement & Journey Orchestration
Is Your CX Strategy Just Automating Broken Journeys at Scale?
Why AI Agents Must Be Proven Before They Are Deployed
Rising Airline Prices Amid Iran War Turns CX into a Strategic Battleground
Anthropic Targets SMB AI Adoption Gap with Claude for Small Business
Contact Center & Omnichannel
Why Bad AI Is Costing You Customers in 2026
Hot Takes or Hard Truths? The 2026 AI & CX Reality Check with Transcom
Public Sector CX Is Under Systemic Pressure, and the Contact Center Shows It First
Community & Social Engagement
Why B2B Communities Are No Longer Optional – They Are Revenue Engines
Human-First AI: Why SMBs Should Rebalance, Not Replace
The Digital-First Myth: Why Your Customers Still Want to Talk
Why Community-Based Customer Support Is Becoming Too Valuable to Ignore
How Did These 5 Huge Companies Turn CX Communities Into Massive ROI?
