Latest Customer Self-Service Software News

Contact Center & Omnichannel​

Debt Collection Needs a Human Touch. SequenceShift Lets Customers Pay Privately on Any Channel

AI & Automation in CX

Why Amazon’s Salesforce MCP Move Matters For CX

Customer Analytics & Intelligence

Beyond CSAT and AHT: The New Metric Stack for AI‑Driven CX

Contact Center & Omnichannel​

Is Your Self-Service Strategy Reducing Costs or Trapping Valuable Customers in Support Loops?

AI & Automation in CX

How AI Voice Ordering Is Freeing Restaurant Staff to Actually Do Hospitality

AI & Automation in CX

Containment Without Trust Is Costing Your Customer Service Team More Than You Think

AI & Automation in CX

Why AI Trained to Say “No” Is Failing Your Customers

AI & Automation in CX

The Contact Center AI Gap Nobody in the Boardroom Wants to Talk About

AI & Automation in CX

AI Is Everywhere in CX, So Why Don’t Agents Trust it Yet?

Contact Center & Omnichannel​

Modernising the Contact Center for Always-On Service: AI Promises, Human Reality

AI & Automation in CX

ElevenLabs and Deutsche Telekom Bet Big on AI Voice Agents for Customer Service

AI & Automation in CX

Cisco and Proto Hologram Demo an Edge AI Hologram for Retail CX