Latest Digital Transformation News

Contact Center & Omnichannel​

Contexta360: Align Automation with Your CX Strategy

Contact Center & Omnichannel​

Aircall: How the Pandemic Kick-Started a Customer-Support Revolution

Customer Analytics & Intelligence

MuleSoft and IBM Partner on Digital Experience Integrations

Contact Center & Omnichannel​

Alcatel-Lucent Enterprise Debuts ALE Connect CCaaS

Contact Center & Omnichannel​

LivePerson Leverages AI CX to Support Travel Industry

Contact Center & Omnichannel​

Sabio Named Genesys’ Partner of the Year

CRM & Customer Data Management

Salesforce: Online Holiday Sales Reach Record $275bn

CRM & Customer Data Management

HubSpot: Why Scaling Companies Need To Balance CX Technology With the Human Touch

Contact Center & Omnichannel​

LiveVox Partners with AppSmart

Contact Center & Omnichannel​

Hybrid Working: Overcoming Contact Centre Leaders’ Concerns

Event News

AWS re:Invent: Day 1 Roundup

Contact Center & Omnichannel​

Genesys Appoints New Chief Information Officer

Customer Engagement Platforms

SAS: 87.9% Feel Shopping Experience Improved During Pandemic

Customer Engagement Platforms

AiFi, Carrefour, Partner on Concept Convenience Store

CRM & Customer Data Management

Logik.io Raises $10mn for Salesforce Configuration Platform

Uncategorized

Jotform Launches No-Code Form Solution