Latest Enterprise News

Contact Center & Omnichannel​

The Hidden Power of AI Agents in Customer Experience

CRM & Customer Data Management

Microsoft Dynamics 365: An Overview of All the Apps

CRM & Customer Data Management

Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems

Contact Center & Omnichannel​

Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions

Contact Center & Omnichannel​

Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far

Contact Center & Omnichannel​

Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond

CRM & Customer Data Management

What Is ServiceNow University? An Introductory Guide

CRM & Customer Data Management

Salesforce Debuts Agentforce 3: The Top Takeaways

Contact Center & Omnichannel​

Mitel Exits Chapter 11 Bankruptcy: A “Fresh Start” or Short Reprieve?

CX TV

Secure the Quick Wins First: How the Frontline Group Is Advancing Its Customer Service Experiences

Contact Center & Omnichannel​

NiCE Goes All In on Agentic AI with CXone Mpower Agents, Boosted AWS Partnership

CX TV

NiCE on Its New Snowflake, ServiceNow, & AWS Partnerships, Previews Interactions 2025

Contact Center & Omnichannel​

NiCE Taps Snowflake to Spread Customer Data Across the Enterprise

Contact Center & Omnichannel​

Why Does Traditional CCaaS Pricing Need to Evolve?

Customer Analytics & Intelligence

Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2025: The Rundown

Contact Center & Omnichannel​

The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration