Latest Generative AI News

Customer Analytics & Intelligence

What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?

CRM & Customer Data Management

Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers

Contact Center & Omnichannel​

AI in Customer Experience: 3 Insights from Our Latest Report

Contact Center & Omnichannel​

Talkdesk Launches AI Agents for Retail, Goes All In on Agentic AI

Contact Center & Omnichannel​

Scorebuddy’s GenAI-Powered QA Tool Promises a Tailored AI Solution for Every Customer

CRM & Customer Data Management

Will Amazon Enter the CRM Space In 2025?

Customer Analytics & Intelligence

NVIDIA at CES 2025: 5 Massive AI Agent Announcements

Customer Engagement Platforms

Booking.com Looks to GenAI to Enhance the Travel Experience

CRM & Customer Data Management

Marc Benioff on “Dumpster Fire” Layoffs & How Salesforce Bounced Back

CRM & Customer Data Management

Data Readiness: The Foundation of Agentic AI Success in CX

Customer Analytics & Intelligence

NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown

Contact Center & Omnichannel​

AWS Demonstrates How to “Easily” Create Customer Self-Service Journeys

Customer Analytics & Intelligence

Microsoft CEO: AI Agents Will Transform SaaS as We Know It

Contact Center & Omnichannel​

7 Best Practices for Contact Center AI in 2025

Contact Center & Omnichannel​

Big CX News from Salesforce, Twilio, Microsoft, & HubSpot

CRM & Customer Data Management

HubSpot Ventures Makes Agentic AI for SMBs a Primary Investment Goal for 2025