Latest Generative AI News

CRM & Customer Data Management

Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”

Customer Analytics & Intelligence

Balancing Human & AI Contact Center Agents: Lessons from JetBlue

CX TV

Will AI Agents Take Over Customer Service? Likewize’s CXO Has His Say

Contact Center & Omnichannel​

Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features

Contact Center & Omnichannel​

‘Reimaging CX’ – How AI is Changing the Game for Cisco

Contact Center & Omnichannel​

Forrester Report Predicts GenAI Will “Displace 100,000” Agents

Contact Center & Omnichannel​

From Passive Algorithms to Active Agents: The Rise of Agentic AI

Contact Center & Omnichannel​

Optimizing Your AI Agents for CX Success

CRM & Customer Data Management

Salesforce CEO Keeps Taking Potshots at Microsoft Copilot: Why?

Contact Center & Omnichannel​

Zoomtopia 2024: The Analyst Hot Takes

CRM & Customer Data Management

SAP Introduces AI Agents That Collaborate Across Business Functions

CRM & Customer Data Management

Adobe MAX 2024: 3 Top Takeaways from the Creativity Conference

Contact Center & Omnichannel​

Leveraging Gen AI and Amazon Connect in the Contact Center

Contact Center & Omnichannel​

Avaya Presents a Virtual Operations Manager for Contact Centers

Contact Center & Omnichannel​

Mitel Launches GenAI-Powered Speech Analytics Platform

Contact Center & Omnichannel​

Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle