Latest Generative AI News

Contact Center & Omnichannel​

5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent

CRM & Customer Data Management

Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand

Contact Center & Omnichannel​

RingCentral Migrates its Agents Away from NICE-Powered Platform

Contact Center & Omnichannel​

Afiniti Files for Bankruptcy, A Warning to the AI CX Industry

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems

Contact Center & Omnichannel​

Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP

CRM & Customer Data Management

Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions

Contact Center & Omnichannel​

Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities

CRM & Customer Data Management

Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”

Customer Analytics & Intelligence

Balancing Human & AI Contact Center Agents: Lessons from JetBlue

CX TV

Will AI Agents Take Over Customer Service? Likewize’s CXO Has His Say

Contact Center & Omnichannel​

Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features

Contact Center & Omnichannel​

‘Reimaging CX’ – How AI is Changing the Game for Cisco

Contact Center & Omnichannel​

Forrester Report Predicts GenAI Will “Displace 100,000” Agents

Contact Center & Omnichannel​

From Passive Algorithms to Active Agents: The Rise of Agentic AI

Contact Center & Omnichannel​

Optimizing Your AI Agents for CX Success