Latest Generative AI News

Contact Center & Omnichannel​

Avoiding the Top Self-Service Pitfalls to Deliver an Exceptional Customer Experience

Contact Center & Omnichannel​

Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider

Contact Center & Omnichannel​

What’s New in Conversational Intelligence? The Rundown

Contact Center & Omnichannel​

Tony Blair Wants “AI Doctors” and Chatbots to Save the NHS

Contact Center & Omnichannel​

TELUS Uses Amazon Connect & Local Measure to Build GenAI-Powered Asynchronous Messaging Tool

Contact Center & Omnichannel​

The Future of CCaaS Platforms: 5 Expert Takes

CRM & Customer Data Management

Salesforce Embeds Tableau Pulse in Flagship CRM Platform

CRM & Customer Data Management

Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience

Contact Center & Omnichannel​

Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success

Contact Center & Omnichannel​

Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities

Contact Center & Omnichannel​

Big CX News from Five9, NICE, Oracle & Webex

Contact Center & Omnichannel​

Five9 Expands Genius AI Suite with New GenAI Knowledge Tool to Boost CX

Contact Center & Omnichannel​

Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution

Customer Analytics & Intelligence

The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways

Contact Center & Omnichannel​

Big CX News from Pega, Microsoft, Kore.ai, & Bird

Customer Analytics & Intelligence

ALDO Group Prioritizes Predictive AI Over Generative AI. Here’s Why.