Latest Generative AI News

CRM & Customer Data Management

Big CX News from AWS, Snapchat, Sprinklr & IBM

Contact Center & Omnichannel​

Big CX News – The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & Salesforce

Customer Analytics & Intelligence

What Exactly Does NVIDIA Do, and Why Should You Care?

Customer Analytics & Intelligence

Target Announces “Transformative” GenAI Chatbot for Team Members

Contact Center & Omnichannel​

Zendesk Targets “Essential” AI Startups with Global VC Arm

Contact Center & Omnichannel​

Big CX News from Salesforce, Microsoft, BT & ServiceNow

Contact Center & Omnichannel​

BT Group Taps ServiceNow to Bring GenAI & Automation Into Its Contact Centers

CRM & Customer Data Management

Salesforce Unveils a “World First” Innovation to Optimize GenAI Implementations

CX TV

How to Use GenAI to Improve Customer Service AND Cut Costs

Customer Analytics & Intelligence

McDonald’s Abandons AI for Drive-Thru Orders – What’s Next for Fast-Food CX?

Customer Analytics & Intelligence

Microsoft Culls Its Copilot Pro GPT Builder: A Warning for Enterprise GenAI Adopters?

Contact Center & Omnichannel​

Big CX News from NICE, Genesys, Pega, & Sanas

Contact Center & Omnichannel​

The Top Ten Contact Center Technologies & Capabilities of 2024 (So Far!)

Contact Center & Omnichannel​

Talkdesk Reveals Fresh GenAI Capabilities for Retail Users

Contact Center & Omnichannel​

Verint Scores $13 Million Deal with Fortune 25 Brand

Customer Analytics & Intelligence

Pega Releases Its GenAI Blueprint 2.0, Gives Enterprises More Generative AI Choice