Latest Generative AI News

Contact Center & Omnichannel​

Diabolocom Acquires Phedone in GenAI Push

Customer Analytics & Intelligence

Generative Artificial Intelligence: A Guide to Maximizing the Benefits and Avoiding the Pitfalls

Contact Center & Omnichannel​

AWS Shares the Latest Generative AI Use Cases for Amazon Connect

CX TV

BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More

Customer Analytics & Intelligence

SAP Launches Generative AI Copilot “Joule”

Contact Center & Omnichannel​

11 Five9 Contact Center Features for Incredible CX

Customer Analytics & Intelligence

Amazon Pledges to Invest $4BN in Anthropic, Becomes Its Primary Cloud Provider

Contact Center & Omnichannel​

Cirrus Becomes the Latest CX Vendor to Launch a Copilot

Contact Center & Omnichannel​

Rewriting the AI-narrative: Why AI Won’t Threaten Personalisation

Contact Center & Omnichannel​

ServiceNow Augments Its Customer Service Management Platform with GenAI

Contact Center & Omnichannel​

Oracle Bets Big On Contact Center Generative AI, Releases a Slew of New Features

Customer Analytics & Intelligence

What Is Zoom Revenue Accelerator? Revamping Sales IQ

Contact Center & Omnichannel​

Why AI Is In Danger Of ‘Shiny New Object Syndrome’

Contact Center & Omnichannel​

AI Customer Service Fears and Their Solutions

Workforce Engagement Management

Knowledge Management: Why Generative AI is the Key to Enriching the Customer Experience

CX TV

BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition