Latest Generative AI News

CRM & Customer Data Management

SAP Pours $1BN+ Into Generative AI Startups

Uncategorized

Qualtrics Brings Generative AI to “Every Part” of Its Platform

Workforce Engagement Management

Maximize the Potential of AI with a Customer-First CX Approach

CRM & Customer Data Management

Microsoft Launches Sales Copilot, Makes Many More CX-Related Announcements

Customer Analytics & Intelligence

The Wildest Week In Customer Experience AI… So Far

Contact Center & Omnichannel​

Sendbird Releases “the First No-Code Generative AI Chatbot for Web and Mobile Apps”

Contact Center & Omnichannel​

Is Your Contact Center Ready for Copilot?

Contact Center & Omnichannel​

5 Contact Center Automation Trends to Watch Out for in 2023

Contact Center & Omnichannel​

AWS Augments Contact Centers with Generative AI

Contact Center & Omnichannel​

Getting Started with Generative AI In the Contact Center

Contact Center & Omnichannel​

What is NLP? Natural Language Processing

Customer Analytics & Intelligence

AWS Launches a No-Code Service to Connect Various SaaS Applications

Contact Center & Omnichannel​

Teleperformance Strikes $185MN Megadeal with Microsoft to Launch GenAI Solution

Contact Center & Omnichannel​

Twilio Deploys Frame AI’s Customer Intelligence Platform

CX TV

Generative AI In the Contact Center: Announcements, Use Cases, & Future Possibilities

Contact Center & Omnichannel​

Sprinklr’s New Generative AI Innovations: An Inside Look