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CRM & Customer Data Management
Zoho Makes 5 Major Moves to Expand Its AI Portfolio
Contact Center & Omnichannel
Microsoft Leans on MCP as Dynamics 365 Gets Smarter
Customer Analytics & Intelligence
Top Business Intelligence Companies in 2025
Traditional Contact Centers Are Failing the Next Generation. But What Comes Next?
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
Gartner Drops the Term “CXaaS” After Industry Pushback
NiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?
The Top Contact Center Events for 2025 (Updated!)
ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
CX TV
Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
The Top CPaaS Vendors for Enterprise CX: Architecting Intelligent Customer Journeys
What is CCaaS and Why Is it Critical to Enterprise Customer Experience?
Top Enterprise ERP Vendors: Secure, Scalable & Intelligent
Microsoft Boosts Contact Center Reliability with a New Desktop App
Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires
