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Big CX Update
The Latest on Another Big Call Center Lawsuit, Microsoft Teams’ New Contact Center Integration Model
Contact Center & Omnichannel
Not Just Another Agent Assist Tool: Deepdesk Goes Beyond the Basics
Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio
AWS Doesn’t Let Data Barriers Stifle Contact Center Innovation. It Breaks Them Down.
CRM & Customer Data Management
eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines
Five9 and Salesforce Announce a Unified CCaaS-CRM Offering
HMRC Wants New CRM & CCaaS Platforms, Sets a Massive $2BN+ Budget
The New Microsoft Teams Unify Contact Center Integration Model: An Analysis
OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership
The Big Cisco-ServiceNow Partnership: A Closer Look
Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles
NICE Outlines Its Vision to Be a “System of Interaction”, Challenges New CCaaS-CRM Integrations
AWS Supports RAINN in Expanding Its On-Demand Crisis Hotlines
Event News
CX Awards 2025: 5 Reasons to Get Involved
AI, Expansion, and Excellence: Diabolocom’s Global Growth Story
The Latest BIG News from Microsoft, ServiceNow, Avaya, & Talkdesk
