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CRM & Customer Data Management
What Is Zoho CRM Plus? Apps, Strengths, & Pricing
Contact Center & Omnichannel
Analysts React to Another Troubling Contact Center AI Lawsuit: “We’re Going to See More!”
Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat
Uncategorized
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown
Workforce Engagement Management
Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center
The Latest BIG News from Salesforce, OpenAI, NICE, & Five9
Five9 Opens Up on Its Layoffs, Impacting “Most” Departments
Big CX Update
The Latest on Another Big Call Center Lawsuit, Microsoft Teams’ New Contact Center Integration Model
Not Just Another Agent Assist Tool: Deepdesk Goes Beyond the Basics
Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio
AWS Doesn’t Let Data Barriers Stifle Contact Center Innovation. It Breaks Them Down.
eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines
Five9 and Salesforce Announce a Unified CCaaS-CRM Offering
HMRC Wants New CRM & CCaaS Platforms, Sets a Massive $2BN+ Budget
The New Microsoft Teams Unify Contact Center Integration Model: An Analysis
OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership
