Home → Help Desk Software
CRM & Customer Data Management
Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO
Contact Center & Omnichannel
Most CX Practitioners Agree: Governments Should Mandate Humans-Led Customer Service
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
Transforming Contact Centers with AI: Insights and Innovations
Customer Analytics & Intelligence
Twilio’s Pivot from the Swiss Army Knife of CX to a More Cohesive Platform Is Working
CX TV
NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What’s to Come
How to Find the Best Salesforce Partner in 2025
Microsoft to Shutdown Its Dynamics 365 Unified Service Desk (USD)
5 Expert Contact Center Predictions for the New Year
Big CX News from Microsoft, ServiceNow, Cisco, & Verint
Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies
Cisco Outlines Its “Internet of Agents” Vision
Salesforce Update – Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)
Analyzing the Current State of AI In Business Communications
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2024: The Rundown
AWS Offers a 60-Day Free Trial of Amazon Connect Contact Lens
