Latest Help Desk Software News

Contact Center & Omnichannel​

Raw and Unfiltered: 8 Reddit Communities Where CX Professionals Keep It Real in 2025

AI & Automation in CX

Is Your Contact Center Still a Cost Center? The Proactive CX Strategy That Turns Support Into Revenue

CRM & Customer Data Management

ServiceNow Shares Plans to Hire Up to 3,000 People

Contact Center & Omnichannel​

What Is Agentic AI?

CRM & Customer Data Management

Marc Benioff on “Dumpster Fire” Layoffs & How Salesforce Bounced Back

CRM & Customer Data Management

Data Readiness: The Foundation of Agentic AI Success in CX

Contact Center & Omnichannel​

Microsoft’s Big Contact Center Push? 2025 Seems Set to Be the Year

Contact Center & Omnichannel​

Which Are the Leading “Intelligent Contact Center” Providers? Aragon Research Gives Its Take

Contact Center & Omnichannel​

The Top Investments You Should Be Making in Your Website This Year

Contact Center & Omnichannel​

Barak Eilam Officially Steps Down as NICE CEO, Scott Russell Takes Over

Contact Center & Omnichannel​

10 CCaaS Providers to Watch Out for in 2025

Customer Analytics & Intelligence

NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown

Workforce Engagement Management

7 Best Practices for Contact Center Workforce Management (WFM) in 2025

CRM & Customer Data Management

HubSpot’s Acquisition of Frame.ai Bolsters Breeze & Its AI Scalability

Contact Center & Omnichannel​

5 Funny Contact Center Stories We Found on Reddit

Customer Analytics & Intelligence

10 Conversational AI Providers to Watch Out for in 2025