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AI & Automation in CX
From Cost Centre to Growth Engine – The ROI Case for Proactive CX
CRM & Customer Data Management
ServiceNow Shares Plans to Hire Up to 3,000 People
Contact Center & Omnichannel
What Is Agentic AI?
Marc Benioff on “Dumpster Fire” Layoffs & How Salesforce Bounced Back
Data Readiness: The Foundation of Agentic AI Success in CX
Microsoft’s Big Contact Center Push? 2025 Seems Set to Be the Year
Which Are the Leading “Intelligent Contact Center” Providers? Aragon Research Gives Its Take
The Top Investments You Should Be Making in Your Website This Year
Barak Eilam Officially Steps Down as NICE CEO, Scott Russell Takes Over
10 CCaaS Providers to Watch Out for in 2025
Customer Analytics & Intelligence
NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown
Workforce Engagement Management
7 Best Practices for Contact Center Workforce Management (WFM) in 2025
HubSpot’s Acquisition of Frame.ai Bolsters Breeze & Its AI Scalability
5 Funny Contact Center Stories We Found on Reddit
10 Conversational AI Providers to Watch Out for in 2025
6 Best Practices for the Work-From-Home (WFH) Contact Center in 2025
