Latest Help Desk Software News

Contact Center & Omnichannel​

As Supply Outweighs Demand, What’s Next for the Contact Center Tech Industry?

Contact Center & Omnichannel​

SiriusXM In Hot Water for Its Contact Center’s Subscription Cancellation Practices

Contact Center & Omnichannel​

Big CX News from AWS, Verint, Kore.ai, & Twilio

CX TV

CX Trends 25 – Top 10 Customer Experience Predictions

Workforce Engagement Management

Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations

Customer Analytics & Intelligence

Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”

CX TV

CX Trends 2025 – Trusted Voices, Bold Predictions

CRM & Customer Data Management

Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”

CX TV

Big CX News – The Latest on Microsoft’s AI Agents, Afiniti’s Bankruptcy, & Sprinklr’s New CEO

Contact Center & Omnichannel​

Contact Centers in 2025: How to Build Next Year’s Success Today

CX TV

CX Trends 2025 – Award-winning Foresight

Customer Analytics & Intelligence

Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift

Contact Center & Omnichannel​

Digital Communications and Compliance: Navigating the Opportunities and Challenges

Contact Center & Omnichannel​

Confessions of the Last Human Call Center Agent: How Machines Became More Human Than Humans

Contact Center & Omnichannel​

A Native Microsoft Teams Contact Center: Why Consider Enghouse Interactive?

Event News

CX Predictions for 2024: What Came True?