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Contact Center & Omnichannel
SiriusXM In Hot Water for Its Contact Center’s Subscription Cancellation Practices
Big CX News from AWS, Verint, Kore.ai, & Twilio
CX TV
CX Trends 25 – Top 10 Customer Experience Predictions
Workforce Engagement Management
Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations
Customer Analytics & Intelligence
Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”
CX Trends 2025 – Trusted Voices, Bold Predictions
CRM & Customer Data Management
Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”
Big CX News – The Latest on Microsoft’s AI Agents, Afiniti’s Bankruptcy, & Sprinklr’s New CEO
Contact Centers in 2025: How to Build Next Year’s Success Today
CX Trends 2025 – Award-winning Foresight
Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift
Digital Communications and Compliance: Navigating the Opportunities and Challenges
Confessions of the Last Human Call Center Agent: How Machines Became More Human Than Humans
A Native Microsoft Teams Contact Center: Why Consider Enghouse Interactive?
Event News
CX Predictions for 2024: What Came True?
AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements
