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Contact Center & Omnichannel
Activist Investor Legion Pushes for Changes at Five9
Workforce Engagement Management
Contact Center Workforce Management (WFM): 3 Best Practices from Florida Blue
CX TV
The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More
Bringing Vision to Customer Support: A New Era in CX with TechSee
How Can I Focus My Contact Center AI Strategy? Advice from AdventHealth
Customer Analytics & Intelligence
Balancing Human & AI Contact Center Agents: Lessons from JetBlue
Customer Contact Week Nashville: Top Takeaways w/ Citizens Bank
Will AI Agents Take Over Customer Service? Likewize’s CXO Has His Say
Microsoft’s Queues App for Teams Is Now Available
Avaya Fined $1MN Over the 2020 SolarWinds Hack
Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features
The Latest BIG News from Cisco, Salesforce, NICE & Genesys
Blending AI, Digital, and Humans Experiences: Lessons from Nationwide’s CX Strategist
‘Reimaging CX’ – How AI is Changing the Game for Cisco
Puzzel Agrees to Acquire AI Insights Specialist Capturi
Forrester Report Predicts GenAI Will “Displace 100,000” Agents
