Latest Knowledge for Agents News

Latest News

AI & Automation in CX

Zendesk: Your AI Is Only as Good as Your Knowledge

Contact Center & Omnichannel​

Zendesk Explain Why The App Sidebar Is Dead

Contact Center & Omnichannel​

Always‑On Without Always‑Burned‑Out: The Human Cost of AI‑Led CX

Contact Center & Omnichannel​

AI Can Make Service Faster, But Can It Make It Feel More Human?

A contact center agent using AI agent assist tools at a modern workstation with real-time transcription and sentiment dashboards

AI & Automation in CX

How to Improve Contact Center Agent Efficiency with AI: A 2026 Evaluation Guide

Skills based hiring, Hiringbranch, Bell Canada, Fundraising Direct

Contact Center & Omnichannel​

From Gut Feel to Hard Data: How Fundraising Direct Rebuilt Hiring with HiringBranch

Sangeetha Rai, Customer Contact Week Orlando, CX Leaders

Event News

CX Leaders, Stop Repeating These 3 Service Mistakes in the Age of AI

UK Government AI Training Salesforce Microsoft Cognizant Cisco

AI & Automation in CX

Free UK AI Training Gives CX Leaders a Rare Skills Advantage

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