Latest Service Management (ITSM) News

Workforce Engagement Management

The AI Layoffs Debate is Far From Over: Salesforce and Gartner Challenge Job Loss Narratives

AI & Automation in CX

Why the Network Layer Is Now a CX Problem

Service Management & Connectivity

Can You Prove Observability ROI Across Your CX Stack?

Contact Center & Omnichannel​

Avaya’s 200-Seat Rule Accelerated the Migration Race. Who’s Ahead?

Service Management & Connectivity

How Often Do Contact Centers Fail and What It Really Costs

Contact Center & Omnichannel​

The FCC Just Made Offshore Call Centers a Boardroom Problem

Service Management & Connectivity

Is Your CX Infrastructure Too Complex to Manage Effectively?

Service Management & Connectivity

What the Latest Service Management Research & Reports Reveal About CX Reliability

Service Management & Connectivity

How To Prove the ROI of Your Service Management & Observability Platforms

Service Management & Connectivity

How to Improve Contact Center Reliability: The Essential CX Service Management, Observability, and Connectivity Guide

Service Management & Connectivity

What Are The Trends Making Enterprises Rethink Service Management For CX In 2026

Contact Center & Omnichannel​

Oracle Simphony Cloud Update Targets Fragmented Systems in Hospitality

AI & Automation in CX

ServiceNow and Cohesity Partner to Deliver Real-Time Recovery for Enterprise AI Agents

Contact Center & Omnichannel​

On-Prem vs Cloud Debate Returns as Avaya CEO Criticizes Cloud-First Strategy

Contact Center & Omnichannel​

Oracle’s TikTok Outages Expose the Hidden Risk in Your CX Platform

Service Management & Connectivity

Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead