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AI & Automation in CX
Big CX News from Five9, Cisco, Meta & More
Customer Analytics & Intelligence
The Inaugural Gartner Magic Quadrant for Customer Service Knowledge Management Systems 2026: The Rundown
Contact Center & Omnichannel
Can RingCentral and NiCE Finally Unite UCaaS and CCaaS?
Customer Engagement & Journey Orchestration
Ericsson Appoints New Vonage CEO to Accelerate Its Turnaround
Vonage On Bridging ITSM And CSM In ServiceNow Without Losing Context
Service Management & Connectivity
Why Cancellation Friction Is Becoming a Major CX Liability
Do You Lose More Customers From Bad Recovery Than From the Original Failure?
Is AI-Powered Service Going to Be More Expensive?
Oracle Wins 30M Subscriber Telco Deal as Rivals Close In
Your CX Isn’t Failing in One Place. It’s Breaking in Chains You Can’t See
Zoom: AI That Deflects Isn’t Solving Your CX Problem
Inside Zendesk’s Service Dividend in Action
8×8 Launches Resolve to Reach the 70% of Workers Enterprise Tools Ignore
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2026: The Rundown
Is Your Service Management Strategy Just Reacting Faster to Problems Instead of Preventing Them?
Big CX News from Vonage, Claude, Fin (Intercom) & Cisco
