Latest Service Management (ITSM) News

Latest News

CX reliability stack showing service management CX, CX observability, and CX infrastructure monitoring

Service Management & Connectivity

How to Improve Contact Center Reliability: The Essential CX Service Management, Observability, and Connectivity Guide

Service Management & Connectivity

What Are The Trends Making Enterprises Rethink Service Management For CX In 2026

Oracle Simphony Cloud Update Targets Fragmented Systems in Hospitality

Contact Center & Omnichannel​

Oracle Simphony Cloud Update Targets Fragmented Systems in Hospitality

ServiceNow and Cohesity Partner to Deliver Real-Time Recovery for Enterprise AI Agents

AI & Automation in CX

ServiceNow and Cohesity Partner to Deliver Real-Time Recovery for Enterprise AI Agents

On-Prem vs Cloud Debate Returns as Avaya CEO Criticizes Cloud-First Strategy

Contact Center & Omnichannel​

On-Prem vs Cloud Debate Returns as Avaya CEO Criticizes Cloud-First Strategy

Oracle cloud outage impact on CX stack resilience

Contact Center & Omnichannel​

Oracle’s TikTok Outages Expose the Hidden Risk in Your CX Platform

Broadband Competitors Pressured as Virgin Media O2 Owners Plan to Acquire Netomnia for £2BN 

Service Management & Connectivity

Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead

ServiceNow Says AI Adoption Is Now the Main Driver of Growth and Demand

Service Management & Connectivity

ServiceNow Says AI Adoption Is Now the Main Driver of Growth and Demand

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