Latest SPOTLIGHT: Resilient CX: How to Get to Always-On​ News

Latest News

ServiceNow and Cohesity Partner to Deliver Real-Time Recovery for Enterprise AI Agents

AI & Automation in CX

ServiceNow and Cohesity Partner to Deliver Real-Time Recovery for Enterprise AI Agents

Oracle cloud outage impact on CX stack resilience

Contact Center & Omnichannel​

Oracle’s TikTok Outages Expose the Hidden Risk in Your CX Platform

Google Cloud and Nokia Simplify Mobile Network Access for Developers

CRM & Customer Data Management

Google Cloud and Nokia Simplify Mobile Network Access for Developers

Salesforce Launches Agentforce for Communications to Target Telecom Efficiency and Customer Retention

CRM & Customer Data Management

Salesforce Launches Agentforce for Communications to Target Telecom Efficiency and Customer Retention

Anthropic and Infosys Launch Enterprise AI for Regulated Telecom Operations

AI & Automation in CX

Anthropic and Infosys Launch Enterprise AI for Regulated Telecom Operations

Broadband Competitors Pressured as Virgin Media O2 Owners Plan to Acquire Netomnia for £2BN 

Service Management & Connectivity

Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead

Load More