Latest UCaaS News

CRM & Customer Data Management

Zoho CRM Plus Review: 9 Essential Services in One Suite

Contact Center & Omnichannel​

Jacada Partners With CallMiner  

CRM & Customer Data Management

HubSpot Review: Channels in Shared Environment

Customer Analytics & Intelligence

Oracle Cloud CX Platform Review: Robust at Low Cost

Workforce Engagement Management

Agent Experience for the Hybrid World 

Uncategorized

Getting to Grips with VoC Analytics

Contact Center & Omnichannel​

What is Predictive Behavioural Routing and How Can it Benefit CX?

Customer Analytics & Intelligence

What is Predictive Analytics and How Does it Work?

Contact Center & Omnichannel​

UJET to Partner Up with CX Effect 

CRM & Customer Data Management

ContactEngine Teams Up With Vonage to Enhance CX Offering

Contact Center & Omnichannel​

CPaaS Provider AVOXI Expands Global Voice Platform to Teams  

Contact Center & Omnichannel​

LOGIX’s Business Voice Cloud Integrated with Teams  

Contact Center & Omnichannel​

UJET Adds MicroCorp to Channel Partner Portfolio

Contact Center & Omnichannel​

Pindrop Acquires Fraud Detection Provider Next Caller 

Contact Center & Omnichannel​

Baleària Jumps Ship to Zendesk for New CX Offering  

Contact Center & Omnichannel​

Talkdesk and Alorica Announce Strategic Partnership