Latest Virtual Agent News

Contact Center & Omnichannel​

Contact Centers in 2025: How to Build Next Year’s Success Today

Contact Center & Omnichannel​

AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements

Contact Center & Omnichannel​

Voice Cloning Tech Is Breaking Customer Authentication Systems

Big CX Update

Cognigy “Revolutionizes” Customer Experience with AI (Big CX Update 2024)

CRM & Customer Data Management

Microsoft’s Autonomous Agents Are Now Available In Public Preview

Contact Center & Omnichannel​

Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents

Contact Center & Omnichannel​

5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent

Contact Center & Omnichannel​

RingCentral Migrates its Agents Away from NICE-Powered Platform

Contact Center & Omnichannel​

Five9 to Launch ‘New Paradigm’ AI Agents Next Week

Contact Center & Omnichannel​

Essential Technologies Shaping the Future of Contact Centers

CRM & Customer Data Management

Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”

Contact Center & Omnichannel​

Bringing Vision to Customer Support: A New Era in CX with TechSee

Customer Analytics & Intelligence

Balancing Human & AI Contact Center Agents: Lessons from JetBlue

CX TV

Will AI Agents Take Over Customer Service? Likewize’s CXO Has His Say

Contact Center & Omnichannel​

Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features

Contact Center & Omnichannel​

‘Reimaging CX’ – How AI is Changing the Game for Cisco