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Workforce Engagement Management
Genesys Identifies Qualities in High-Performing Agents
Qualtrics Launches Employee Experience Framework EX25
Contact Center
Calabrio: Calculating the ROI of WFM in a Remote World
iQmetrix Acquires Shiftlab to Offer Retail WFM Solutions
Loyalty Management
Bigtincan to Acquire Sales Readiness Platform Brainshark
90% of Agents Want More Flexibility in Where They Work
Visier Launches Visier NOW to Target Workforce Challenges
Enghouse’s SmartQuality Agent Evaluation Scales Quality & Compliance
Dialpad Boosts CCaaS Solution with WEM
TCN: Top Tools & Tips to Empower Contact Centre Agents
PureGym Picks Ceridian to Drive Digital WFO Transformation
44% of Firms Have Low Level of Agility Tools, Zendesk Reports
Zendesk Adds New Features to CX Collaboration Tools
Paytia Launches Agent Release To Reduce Call Times
Reviews
Verint WFM Review: Full-featured Cloud Deployment
Managing Contact Centre Stress and Preventing Agent Burnout
