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NICE Named “Market Share Leader” in WFO
Conversational Recruiting Platform Paradox Raises $200M
UJET Teams up with Assembled on Intelligent Workforce Management
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ServiceNow, Qualtrics Partner on Experience Personalisation
Sift Partners with UKG to Help Navigate the Hybrid Workplace
Verint Ramps up Agent Assist Capabilities
Talkdesk Upgrades its Workforce Engagement Solutions
Contact Center & Omnichannel
Calabrio ONE Review: An Intelligent CX Toolkit
RingCentral Contact Centre vs Vonage Contact Centre
UJET and Playvox Team up to Offer WEM Capabilities
BIG CX NEWS from Microsoft, Medallia, and LiveVox
Verint Customer Engagement vs NICE CX One
8×8 Contact Centre vs Genesys Multicloud CX
WFO: CX Today Expert Round Table
LiveVox Launches WFM Solution
74% of WFH Agents Concerned They’re Being Monitored
