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Contact Center & Omnichannel
Verint WFM Review: Full-featured Cloud Deployment
Workforce Engagement Management
Managing Contact Centre Stress and Preventing Agent Burnout
Lattice Review: People Analytics & Gamification Tools
WFO Market Jumps 52% from $244.4bn to $370.3bn
Customer Analytics & Intelligence
Ways Speech Analytics Can Improve Knowledge Management for Contact Centres
Equifax to Acquire Health e(fx)
Visier Closes Successful Q2 with Series E Funding
Avaya Acquires Contact Centre Developer CTIntegrations
Cirrus: EX and the Power of the Super Agent
Report: 75% Offer Support Outside Business Hours
Krisp: Authentic Interaction with Customers for Contact Centres
Firms Will Pay the Price for WFH Salary Cuts
McDonald’s Creates New CX Team
Security Breaches More Costly for WFH Businesses
67% of Businesses Consider Remote Workers to Be Disposable
Liquidware Reveals Record Q2 Ahead of Helpdesk Release
