Latest Workforce Management News

Workforce Engagement Management

90% of Agents Want More Flexibility in Where They Work 

Workforce Engagement Management

Visier Launches Visier NOW to Target Workforce Challenges

Contact Center & Omnichannel​

Enghouse’s SmartQuality Agent Evaluation Scales Quality & Compliance

Workforce Engagement Management

Dialpad Boosts CCaaS Solution with WEM

Workforce Engagement Management

TCN: Top Tools & Tips to Empower Contact Centre Agents  

Workforce Engagement Management

PureGym Picks Ceridian to Drive Digital WFO Transformation 

Workforce Engagement Management

44% of Firms Have Low Level of Agility Tools, Zendesk Reports  

Workforce Engagement Management

Zendesk Adds New Features to CX Collaboration Tools 

Workforce Engagement Management

Paytia Launches Agent Release To Reduce Call Times 

Contact Center & Omnichannel​

Verint WFM Review: Full-featured Cloud Deployment

Workforce Engagement Management

Managing Contact Centre Stress and Preventing Agent Burnout

Contact Center & Omnichannel​

Lattice Review: People Analytics & Gamification Tools

Workforce Engagement Management

WFO Market Jumps 52% from $244.4bn to $370.3bn 

Customer Analytics & Intelligence

Ways Speech Analytics Can Improve Knowledge Management for Contact Centres

Contact Center & Omnichannel​

Equifax to Acquire Health e(fx)

Contact Center & Omnichannel​

Visier Closes Successful Q2 with Series E Funding