Latest Workforce Optimization News

Contact Center & Omnichannel​

5 Contact Center Agent Experience Megatrends Driven By AI

Workforce Engagement Management

Copilot Cuts Average Handling Time By 12 Percent, Claims Microsoft

CX TV

Thrasio Shares Lessons from Its Customer Experience Transformation

Contact Center & Omnichannel​

RingCentral’s RingCX CCaaS Platform Is Now Generally Available

Workforce Engagement Management

The Best Freshdesk Features for Enhanced Productivity

Workforce Engagement Management

AWS Tackles Contact Center Context Switching Issues with Agent Desktop Innovation

Workforce Engagement Management

‘77 Percent of Sellers Struggle to Complete Tasks Efficiently’ – Gartner Survey

Contact Center & Omnichannel​

What Is Contact Center Transformation: Definition, Best Practices and Challenges

Contact Center & Omnichannel​

How Does Improving Your FCR Rate Improve Your Bottom Line?

Workforce Engagement Management

Dialpad Launches Custom Ai Playbooks for Sales and Customer Service

Contact Center & Omnichannel​

Microsoft Makes More Contact Center Use Cases for Copilot Generally Available

Customer Analytics & Intelligence

What Does Zoom’s Federated AI Mean for its Customers?

Contact Center & Omnichannel​

Contact Center: How In-Built Workforce Management Tools Drive Enhanced Levels of Service

CRM & Customer Data Management

How to Embed Values in Your Company Culture

Workforce Engagement Management

8 Reasons to Buy Workflow Automation Software

Contact Center & Omnichannel​

Contact Center Intelligence: Benefits and Opportunities