Big CX Update with Five9

CX Today's David Dungay talks to Callan Schebella, EVP Product Management, Five9 as part of our Big CX Update series

Big CX UpdateCX TVInsights

Published: July 10, 2023

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In this video for our Big CX Update Series, CX Today’s David Dungay talks to Callan Schebella, EVP Product Management, Five9.

During the conversation, we discuss:

  • The features and benefits Five9 is bringing to its customers over the next 12 months
  • The big drivers towards increased use of AI and automation in the CCaaS space
  • How big of a challenge is data quality when it comes to AI and other emerging technologies?

To view the rest of our Big CX Updates, click here.

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