In this video for our Big CX Update Series, CX Today’s David Dungay talks to Callan Schebella, EVP Product Management, Five9.
During the conversation, we discuss:
- The features and benefits Five9 is bringing to its customers over the next 12 months
- The big drivers towards increased use of AI and automation in the CCaaS space
- How big of a challenge is data quality when it comes to AI and other emerging technologies?
To view the rest of our Big CX Updates, click here.