CX Today’s Charlie Mitchell hosts Jaime Meritt, Chief Product Officer at Verint.
The video forms part of our Big CX Trends series, where we deep dive into a series of trends from across the CX space.
In this episode, we talk everything contact center AI, introducing:
- Verint’s specialized bot strategy.
- Examples of those specialized bots.
- What the strategy says about the future of contact center AI.
- How the specialized bots pair with an Open Platform approach.
To view the rest of our CX Trends sessions, click here.
