Contact Center AI: Are Specialized Bots the Future? – #CXTrends24

CX Today's Charlie Mitchell hosts Jaime Meritt, Chief Product Officer at Verint

Contact Center AI Are Specialized Bots the Future (CX Trends)
CX TrendsCX TVInsights

Published: July 1, 2024

Charlie Mitchell

Watch on YouTube.

CX Today’s Charlie Mitchell hosts Jaime Meritt, Chief Product Officer at Verint.

The video forms part of our Big CX Trends series, where we deep dive into a series of trends from across the CX space.

In this episode, we talk everything contact center AI, introducing:

  • Verint’s specialized bot strategy.
  • Examples of those specialized bots.
  • What the strategy says about the future of contact center AI.
  • How the specialized bots pair with an Open Platform approach.

To view the rest of our CX Trends sessions, click here.

CCaaSDigital TransformationEvent

Brands mentioned in this article.

Featured

Share This Post