Interviews

Contact Center & Omnichannel​

Aircall: How Businesses Can Maintain Customer Service During Disruption 

Contact Center & Omnichannel​

High Volume Hiring Platform Fountain Raises $85mn

Customer Engagement Platforms

Chicory: Online Grocery Shoppers More Loyal to Brands

Customer Analytics & Intelligence

Qlik Launches Hybrid Cloud Service Qlik Forts

Contact Center & Omnichannel​

Symbl.ai Raises $17m in Series A Funding

Contact Center & Omnichannel​

Bright Pattern Finds 43% of Firms to Automate ITSM to Boost EX & CX 

Customer Analytics & Intelligence

Oracle Launches New AI Services for Oracle Cloud

Contact Center & Omnichannel​

How Comprehensive Customer Support Can Ensure Event Success

CRM & Customer Data Management

Less Than 30% of Businesses Prioritise Full Customer Journey 

Contact Center & Omnichannel​

Asda Teams Up with RangeMe in Boost to CX

Customer Analytics & Intelligence

cnvrg.io Releases AI Platform Metacloud

Contact Center & Omnichannel​

Medallia Digital Suite Launch Teams Feedback with Big Data  

Customer Analytics & Intelligence

Coefficient Raises $6.7M in Seed Funding

Contact Center & Omnichannel​

Thoma Bravo Buys Medallia for $6.4bn 

Workforce Engagement Management

LiveVox Launches WFM Solution  

Contact Center & Omnichannel​

Twilio Engage & the Importance of Personalised CX