Interviews

Contact Center & Omnichannel​

Flexible Assistant Service Double Closes $8.5M in Series A Funding

Uncategorized

75% of Customers Don’t Feel Businesses Listen to Feedback 

Contact Center & Omnichannel​

Hybrid Work Priority for Nextiva as Contact Centre Updates Launched

Workforce Engagement Management

74% of WFH Agents Concerned They’re Being Monitored  

Contact Center & Omnichannel​

4 Ways to Prepare the Contact Centre for the Holiday Rush 

Contact Center & Omnichannel​

‘Facebook can’t repair brand perception by changing its name’  

Contact Center & Omnichannel​

NetSfere Launches New Omni-channel Portal 

Workforce Engagement Management

87% of Businesses Hail Video in Supporting CX Ops  

Workforce Engagement Management

Puzzel Signs Deal with EvaluAgent to Optimise EX & CX 

Contact Center & Omnichannel​

Future-Proofing a Business with Omni-Channel

Contact Center & Omnichannel​

Uniphore Completes Jacada Deal & Unveils New Platform 

Contact Center & Omnichannel​

Calabrio: Agent Well-Being & the Health of the Contact Centre 2021

Workforce Engagement Management

Doxim Releases CEM Solution to Increase Staff Efficiency  

CRM & Customer Data Management

Vendavo Launches AI B2B Sales Optimiser

Contact Center & Omnichannel​

Puzzel Extends Smart Experiences with Vergic Acquisition

Customer Engagement Platforms

Onfido, Okta: Companies on Clock to Establish Trust