Interviews

Contact Center & Omnichannel​

Cash Payments to Account for a Tenth of All Spending 

Uncategorized

Thought Industries Debuts Customer Learning Accelerator

Contact Center & Omnichannel​

Cyara: The Benefits of Automated Testing 

Workforce Engagement Management

Offices of Just 22% of Hybrid Workers Redesigned Post-COVID

CRM & Customer Data Management

HubSpot Announces $100mn CRM Platform Fund

Uncategorized

SupportLogic Announces $50mn Series B Round

Customer Engagement Platforms

Replicant: Poor Service Impacts Consumer Brand Loyalty

Contact Center & Omnichannel​

SugarCRM Finds 80% of Customers Will Pay for Better CX  

Contact Center & Omnichannel​

Talkdesk Finds Hold Time Soared to 71% Post-COVID 

Uncategorized

Reputation: Car Industry Dependent on Feedback  

Customer Analytics & Intelligence

CallMiner’s Edge for In-the-Moment Agent Guidance

Contact Center & Omnichannel​

Why Trust Should be the Core Value of Every Brand  

Contact Center & Omnichannel​

Content Guru: Transformative AI in the Contact Centre 

CRM & Customer Data Management

HubSpot: UK Expansion Part of Broader Growth Journey  

Contact Center & Omnichannel​

Report Reveals Trust in Brands has Plummeted

Contact Center & Omnichannel​

Plivo Launches New CCaaS to Deliver Omni-Channel Customer Service