Interviews

Contact Center & Omnichannel​

Redsquid Announce Partnership With Cirrus 

Workforce Engagement Management

7 Ways Business Intelligence Influences Agent Experience

Contact Center & Omnichannel​

8×8 XCaaS Enhancements Supports 500 Video Meeting Participants 

Workforce Engagement Management

LiveVox: Contact Centre Leaders Reach WFH Tipping Point  

Contact Center & Omnichannel​

Five9: Contact Centres Face Workforce and Technology Gaps  

Contact Center & Omnichannel​

Most Important CX Factors When Contacting a Call Centre Revealed  

Workforce Engagement Management

67% of Businesses Consider Remote Workers to Be Disposable  

Customer Analytics & Intelligence

How Are Business Intelligence and KPIs Connected?

Workforce Engagement Management

8 Workforce Optimisation Trends to Watch in 2021

Customer Analytics & Intelligence

A Quick Guide to Speech Analytics Integration

Contact Center & Omnichannel​

35% of Customers Only Associate with Responsible Brands 

Customer Analytics & Intelligence

Utilising Speech Analytics in Contact Centre for Cost Efficiency

Contact Center & Omnichannel​

CM.com Hailed in CPaaS Awards  

Contact Center & Omnichannel​

Metrigy: How Contact Centres are Using AI to Improve CX 

Contact Center & Omnichannel​

Introducing The Customer Interaction Cube

Contact Center & Omnichannel​

Barclays, Tesco, HSBC, Lloyds & BA Sites Down