Interviews

Customer Engagement Platforms

Amorepacific Introduces New Offline Retail Experiences

Contact Center & Omnichannel​

Omni-Channel vs Multi-Channel vs Multi-Modal

Uncategorized

Sitecore Acquires AI Digital Search Platform Reflektion

CRM & Customer Data Management

Revenue Grid Raises $20mn for Revenue Intelligence

CRM & Customer Data Management

Pipeliner CRM Adds Project Management Features

Contact Center & Omnichannel​

What is McKinsey’s ‘Moment of Truth’ in Customer Interactions and Why Does it Matter to CX? 

Contact Center & Omnichannel​

Why Bad CX Shouldn’t Make Customers Switch Off

Contact Center & Omnichannel​

UK Most Unforgiving Nation When it Comes to Bad CX

Event News

Five9 CX Summit 2021 Roundup

Customer Analytics & Intelligence

Voice AI startup Skit announces $23mn Series B

Workforce Engagement Management

Qualtrics Launches Employee Experience Framework EX25

Workforce Engagement Management

Undeniable Benefits of having Your Agents WFH  

Contact Center & Omnichannel​

Puzzel Expands to the Netherlands  

Contact Center & Omnichannel​

Evolving Helpdesk to Navigate New Technology Ecosystems

Contact Center & Omnichannel​

Trengo Omni-Channel Communications Platform Raises $36mn

CRM & Customer Data Management

ActiveCampaign CX Automation Commits to Customer Access