Interviews

Contact Center & Omnichannel​

WestStar Adopts Cloud Banking Pioneer nCino in CX Boost

Contact Center & Omnichannel​

Brightstar Rebrands to Likewize in Tech Support Pivot

Customer Analytics & Intelligence

Alteryx Becomes Snowflake Network Elite Partner

Contact Center & Omnichannel​

The Role of Artificial Intelligence in Customer Service

Customer Engagement Platforms

Squire, Bond Partner on Financial Services Card Solution

Contact Center & Omnichannel​

AT&T Unveils New AI-Powered Capabilities  

Customer Engagement Platforms

Freshworks: Only 14% of Consumers Expect to Be “Wowed”

Contact Center & Omnichannel​

Does a FIFO Contact Centre Callback System Work?  

Workforce Engagement Management

Facebook WFH Plan Extended to Long Term 

Contact Center & Omnichannel​

Rezo.ai Adds Vernacular Languages to Contact Centre Offering  

Customer Engagement Platforms

Ideal Credit Union Launches Glia Digital CX Platform

Contact Center & Omnichannel​

Bright Pattern Omni-channel Deployed by Top Digital-first Travel Agency 

CRM & Customer Data Management

Salesforce Announces New Slack Integrations

Contact Center & Omnichannel​

TTEC Canada to Hire 1,400 CX Positions

CRM & Customer Data Management

Terzo Vendor Relationship Management Debuts From Stealth

CRM & Customer Data Management

Plannuh Marketing Platform Debuts Salesforce Integration