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Customer Analytics & Intelligence
DPD’s GenAI Chatbot Swears and Writes a Poem About How “Useless” It Is
Contact Center & Omnichannel
The Latest BIG News from Microsoft, Twilio, Salesforce, & Zoom
Nextiva Acquires Thrio to Bolster CX Portfolio
Five9’s Intelligent CX Platform Is Now Available on Google Cloud Marketplace
Microsoft Gives Copilot to Its Enterprise CCaaS Customers, Whether They Want It or Not
600 Job Losses Loom After Birmingham City Council’s Spectacular ERP Fail
CRM & Customer Data Management
Salesforce CEO Marc Benioff Cautions OpenAI on Its “Ripped Off” Training Data & “Commoditized” Models
The Purge Continues! Twilio to Shutter Authy’s Desktop App
Vodafone Teams Up with Microsoft to Transform Customer Experiences with GenAI
Zoom Moves to Improve Contact Center Data Privacy, Outbound Dialing, & More
Salesforce Refutes Reports of a Hiring Freeze
Workforce Engagement Management
The Latest BIG News from Twilio, Zendesk, Calabrio, & Microsoft
The RingCentral C-Suite Reshuffle Continues
Salesforce Announces Einstein Copilot Release Date, New AI for Service Cloud
Microsoft Builds a Workforce Management Adapter for Its CCaaS Platform
Customer Engagement Platforms
Walmart Reveals Plans for Customer-Focused Retail Technologies
