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Contact Center & Omnichannel
Five9 and Sandbox Banking Expand Partnership
The Latest BIG News from Salesforce, Clari and Gartner
Customer Analytics & Intelligence
Qualtrics’ AI Insights Tools Become Generally Available
CRM & Customer Data Management
Clari to Roll Up Groove, Bolster Its Revenue & Analytics Platform
A Week of Good, Bad, and Ugly News for Salesforce
The Latest BIG News from RingCentral, Five9, 8×8, and UiPath
8×8 Blames CPaaS Troubles for Revenue Miss
Talkdesk, Dialpad, and Zoho Crack the Forbes Cloud 100 List
Five9 to Snap Up Aceyus for $82MN
RingCentral Announces CEO Change, Unveils a New CCaaS Platform
The Latest BIG News from Avaya, Salesforce, ServiceNow, & AWS
8×8 Reveals 50% of its Contact Centre Customers Leverage Supervisor Workspace
Customer Engagement Platforms
Personalized Content Is “Boring” and “Unhelpful,” Say 50% of UK Consumers
Sangoma Appoints New CEO, Promises “Cutting-Edge” Innovation
Salesforce Layoffs Spill Over the Touted 10 Percent Mark
Salesforce Debuts Slack Sales Elevate
