Latest News

Customer Analytics & Intelligence

Sisense Appoints a New CEO and COO

Contact Center & Omnichannel​

8×8 Launches New XCaaS Contact Center Capabilities

CRM & Customer Data Management

ServiceNow Becomes the Fastest-Ever Enterprise Software Firm to Break the $2BN Revenue Barrier

Contact Center & Omnichannel​

Teleperformance Proposes Acquisition of Majorel

Workforce Engagement Management

Say Hello to Amazon Connect’s Latest Analytics & Reporting Capabilities

CRM & Customer Data Management

Salesforce Achieves the Highest Annual Revenue Rise in CRM

Contact Center & Omnichannel​

Microsoft Showcases How Copilot Augments Contact Center Experiences

CRM & Customer Data Management

SAP Promises Disruptive Generative AI Innovation

CRM & Customer Data Management

Big CX News from Salesforce, Zoom, and Twilio

Customer Analytics & Intelligence

Google’s Latest Generative AI Plans Prompt an End-User Warning from Twilio

Customer Analytics & Intelligence

CallMiner Integrates Zoom Meetings for Improved Customer Insights

Contact Center & Omnichannel​

Windstream Launches CCaaS Powered by Talkdesk

CRM & Customer Data Management

Salesforce Sprinkles Generative AI Into Its Automation Portfolio

Workforce Engagement Management

Dialpad and Zendesk: The Latest CX Vendors to Launch Generative AI Solutions

CRM & Customer Data Management

Microsoft Releases New XR Tools for Dynamics 365 Guides

CRM & Customer Data Management

Salesforce Releases New Customer 360 for Health Capabilities