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Contact Center & Omnichannel​

Sendbird Releases “the First No-Code Generative AI Chatbot for Web and Mobile Apps”

Contact Center & Omnichannel​

Gladly Snaps Up Thankful, Launches AI & Automation Platform

Contact Center & Omnichannel​

8×8 Launches New Partner Program with CX at Its Core

Customer Analytics & Intelligence

The Story of Birmingham City Council’s “Disastrous” ERP Rollout

CRM & Customer Data Management

Salesforce Cloud CRM Prices Set to Soar

Contact Center & Omnichannel​

Is Your Contact Center Ready for Copilot?

Customer Engagement Platforms

Gainsight Acquires Northpass, Gains a Customer LMS

CX TV

BIG CX News – The Latest on Verint’s CCaaS Move & the Genesys Experience Index

CRM & Customer Data Management

New Salesforce App “Automates 90 Percent of Customer Service Tasks”

Contact Center & Omnichannel​

AWS Augments Contact Centers with Generative AI

Customer Analytics & Intelligence

The Latest BIG News from AWS, Vonage, Pegasystems, and Gartner

Contact Center & Omnichannel​

‘It’s like listening to Bohemian Rhapsody 14 times’ – Microsoft Slams UK Call Waiting Times

Contact Center & Omnichannel​

Genesys Cloud CX Bags FedRAMP Authorisation

CRM & Customer Data Management

Pegasystems’ Stocks Have Surged. Here’s Why

Customer Engagement Platforms

Vonage Goes Deeper on Conversational Commerce with New Innovations

Contact Center & Omnichannel​

Is RingCentral’s Growth Strategy Falling Flat?