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AI & Automation in CX
Microsoft Deploys Three AI Agents to Automate Contact Center Operations
Microsoft Expands AI Capabilities Across Sales and Customer Experience
You Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once
SoundHound’s LivePerson Deal Targets the Biggest Omnichannel CX Gap
20% of SAP Support Tickets Now Resolved Without a Human
Customer Analytics & Intelligence
LivePerson Syntrix Targets the AI Governance Gap as Contact Centers Struggle to Scale GenAI from Pilot to Production
Customer Engagement Platforms
Intercom Challenges Multi-Agent Trend With Expansion Into Sales
Access to Anthropic’s Mythos AI Model Intensifies Cybersecurity Pressure on CX Systems
Big CX News from Adobe, Salesforce, Meta & Vercel
Security, Privacy & Compliance
Vercel’s Breach Is a Warning—”Shadow AI” Risks to CX Are Escalating
Vodafone Business and Google Cloud Launch AI and Cybersecurity Tools for SMBs as Cyber Risks Rise
Customer Engagement & Journey Orchestration
SAP and Google Cloud Partner to Bring Agent-Based AI Execution to Marketing
Meta Is Building AI Agents From Keystrokes – Are Contact Centers Next?
U.S. Lawmakers Question JetBlue Over Customer Data Use in Dynamic Pricing
CRM & Customer Data Management
Benioff Rejects SaaS-pocalypse Fears as AI Reshapes Enterprise Software
Marketing & Sales Technology
World Creativity and Innovation Day 2026: Martech Innovations That Will Boost Revenue in 2026 and Beyond
